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Frontline Manager™: Coaching

Self-Paced2 Course Hours | 12 Weeks
View Course
Frontline Manager™: Coaching


Frontline managers have many different responsibilities in their role within a business organization. They coordinate work schedules, create and implement action plans, prioritize problem-solving, all while keeping team morale and motivation high. As a frontline manager, you will be responsible for coaching employees to improve their work habits, overcome specific obstacles, or collaborate better with colleagues.

In this course you will explore how coaching employees is a vital part of management in any organization. We'll discuss the differences between coaching and mentoring, identify common coaching challenges, review the GROW model, explain the importance of active listening and setting SMART goals, and discuss how to monitor progress and provide feedback.


  • IACET CEUs: 0.2
    • HRCI Credits: 2
      • SHRM PDCs: 2


        • Mobile-friendly
        • Audio-enabled
        • Badge and credit-awarding
        • Fully accessible
        • Games & Flashcards
        • Expert-supported
        • Video content

        learning Outcomes

        • Explain how coaching employees is a vital part of managing in any organization
        • Differentiate between coaching and mentoring
        • Explain why improving emotional intelligence can have a positive impact on managerial performance
        • Recognize the role of leadership in setting the tone for team and organizational culture
        • Identify signals that coaching is needed
        • Summarize the GROW model for coaching
        • Explain the SMART technique of goal setting
        • Describe active listening and discuss its importance when communicating with employees
        • Discuss the monitoring and follow-up coaching process

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