Accountability helps to ensure that every employee will take responsibility for their performance and behaviors and continue to manage this responsibility. When we implement goals and communicate with one another, we can achieve powerful results. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have a strong understanding of the values of the company and recognize the importance of their dedication in order to attain success.

This course will provide you with informative tools and practical strategies that can be used to help empower the team to work toward achieving the benefits of accountability. Accountable employees will fuel performance and productivity and generate an enhanced workplace.

Accountability in the Workplace

Welcome to the Budgets and Financial Reports workshop. Every day businesses deal with budgets and financial reports in some form or fashion. At minimum, business managers review budget numbers and run financial reports for decision-making and reporting to shareholders and Federal regulators once a month. Many companies devote the last few months of the calendar year to creating budgets for the next calendar year. In addition, organizations create and disseminate year-end financial reports to investors.

The goal of this workshop is to give the participant a basic understanding of budgets and financial reports so they can hold relevant discussions and render decisions based on financial data. This course will define key terms like ROI, EBIT, GAAP, and extrapolation. Furthermore, this one-day course will discuss commonly used financial terms, financial statements, budgets, forecasting, purchasing decisions, and laws that regulate the handling of financial information.

Budgets and Financial Reports

This workshop focuses on how to better coach your employees toward higher performance. Coaching is a process of relationship building and setting goals. How well you coach relates directly to how well you are able to foster a great working relationship with your employees through understanding them and by setting strategic goals.

An easy-to-understand coaching model taught in this workshop will guide you through the coaching process. Prepare yourself to change a few things about yourself in order to coach your employees toward better performance.

Coaching and Mentoring

As we grow, we learn to become leaders. Being a leader is natural for some and learned for others.  No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it.

Self-Leadership

Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you're well-mannered and considerate, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one's self in the company of others.

This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.

Business Etiquette

This course will prepare you to answer questions on the following topics on your state exam:

*   Basic Introductory HAZMAT Requirements & The Intent of Regulations
*   Who Does What in Transporting HazMat
*   Communication Rules on HAZMAT
*   Operational HAZMAT Requirements
*   Pre-Trip Inspection of Tires, Engines, and Fueling Activities
*   Loading and Unloading HAZMAT and Markings
*   Hazardous Materials on Passenger Vehicles
*   Bulk Packages of HAZMAT and Marking
*   Routes and Route Planning
*   Hazardous Materials Safety Permits (HMSP)
*   Hazardous Materials Driving and Parking Rules
*   Tunnels and Railroads (RR)-Highway Grade Crossing Requirements
*   Hazardous Materials Emergencies and Reporting HAZMAT Crashes & Releases
*   Emergency Response Procedures
*   The Radioactive Separation Table
*   The Table of Hazard Class Definitions

This course is appropriate for drivers who currently have their CDL and are seeking the HazMat endorsement.

CDL HazMat Endorsement Course - Prepare For Exam Course - Prepare For Exam

Change is a constant in our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

Change Management

Welcome to the Communication Strategies workshop. For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Communication Strategies

This training teaches learners about important aspects of serving on a board/council. The areas of focus include: 
*   Communication Skills
*   The Power of Groups (Group Dynamics)
*   Emotional Intelligence
*   Effective Meetings

Council & Board Member Training

Welcome to the Creative Problem-Solving workshop. In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

This workshop will give participants an overview of the entire creative problem-solving process, as well as key problem-solving tools that they can use every day.

Creative Problem Solving

Crisis management is as important to any company as finance management and personnel management.  Having a clear and effective program and plan for an event is critical, not only to your survival but to the profitability and possibly to the survival of the company.  Being able to identify risk, assess a situation, and respond appropriately are important and require not only training but practice.

Crisis Management

Critical thinking is vital to any kind of success, including your career and beyond. Simply put, critical thinking is a questioning approach to form a judgment or conclusion. It encourages reflective and independent thinking to guide us through the hundreds of decisions that we make throughout a week. Having these skills provides you with the best chance of making an informed decision. Everything and anything can be a subject to question with critical thinking.

As problems are bound to come up in any organization, it's important to know how to address these challenges with good reasoning and logic. Utilizing your critical thinking skills will lead you toward being a more rational and disciplined thinker. This workshop will provide you the skills to approach problems critically, as well as recognize the power of open-mindedness and altering your perspective, in order to make the best choices.

Critical Thinking

Constructive criticism can be helpful when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things, not only to receive but also to give. It can often involve various emotions and feelings, which can make matters delicate. But when management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes but even benefit from them

Delivering Constructive Criticism

Corporate behavior is an important aspect of any business. The right behavior can result in your company skyrocketing with effective productivity and a positive reputation. Poor behavior can cause a company's productivity and reputation to plummet. There are many ways to influence corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don't know what it is?

Developing Corporate Behavior

Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses, as well as apply this knowledge to the world around us. It encourages self-awareness, internal motivation, and the exploration of diverse perspectives. Through effective and authentic communication, emotional intelligence will create positive relationships within any organization.

Emotional intelligence is a skill that can be developed, in which these skills will help you to maximize your personal and professional success. The Developing Emotional Intelligence course will provide participants with the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. With emotional intelligence, you can build a happy and prosperous life.

Developing Emotional Intelligence

Effective, high-quality management is key to organizational success. No matter what your industry, your organization needs to have skilled managers in place to be the best it can be. But managers don't just appear out of nowhere, equipped with the skills to succeed. Managers need to be developed. And while your organization is likely to do a mix of external hiring and internal promotion, taking the time to develop new managers from within the organization is a worthwhile investment. There are several strategies that can help you develop new managers, which ensures not just the success of individual employees but of the organization as a whole.

Developing New Managers

Employee onboarding is essential to retaining top talent. An onboarding program does more than help orient new employees. It shapes how new employees relate to their organization. Implementing an employee onboarding program will shape the company culture while developing a highly qualified pool of talent.

Employee Onboarding

Welcome to the Leadership and Influence workshop! They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring. There are countless war stories of simple GI's and sailors who rose to a challenge on their own in the heat of battle.

Clearly, leadership potential exists within each of us. That potential can be triggered by outside events, or it can be learned by exploring ourselves from within. This training takes the latter approach. Once you learn the techniques of true leadership, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

Leadership is not telling others what to do. Leadership is inspiring others to do what needs to be done. Many people around the world who are in leadership positions are not leaders. Dictators call themselves leaders but they are not - they are tyrants. There have been many presidents of the United States, but few were real leaders. Genuine leaders take a stand and motivate others to join them in a noble purpose. One such leader was Abraham Lincoln, who ended slavery in the United States. Another was John F. Kennedy, who inspired a nation to go to the moon within a decade, and it did. General Patton had a completely different but no less effective leadership style. What is it that makes a leader, and what separates the good from the great? This workshop will explore different leadership theories and examine what makes a great leader.

Influence is subtle, yet incredibly powerful. You can order someone to do a task, but you cannot order them to do their best. It simply does not work and usually has the opposite effect. You can influence people to do their best by providing a strong, motivating example in addition to positive reinforcement. Leadership addresses tasks, while influence addresses attitudes and awareness. Influence is the soul of leadership.

Leadership and Influence

Management is known as a form of art and a science.  The idea behind good management is to make your employees more efficient and productive while finding the best way to do it.  When preparing to manage one, or a group of managers, you are preparing them to be able to manage their own employees.   Every manager has a different personality type and learns differently.  With some tools and tips, you can help them become great managers that will continue to grow and succeed with their new teams.

Manager Management

Welcome to the Meeting Management workshop. You are on your first project, and you have to organize and manage the project kick-off meeting. What do you do first? Do you create the agenda or the invitation list? How do you run a meeting? What preparation do you need? All of these are valid and real questions you, as the meeting manager, must address. There is no doubt about it, meetings require skill and technique in order for the meeting to achieve its purpose. Disorganized and poorly managed meetings waste time and hurt your credibility as a meeting manager. Consistently leaving a poor impression on the attendees will haunt you if left unchecked.

This training course is designed to give you the basic tools you will need to initiate and manage your meetings. You will learn planning and leadership techniques that will give you the confidence to run an engaging meeting that will leave a positive and lasting impression. This is a hands-on workshop, and your participation will help make it a valuable experience. Use this time to begin the process of developing your techniques to improve your meeting management skills.

Meeting Management

Welcome to the Becoming a Successful Middle Manager workshop. Traditionally, middle managers make up the largest managerial layer in an organization. Middle managers are responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization, and understand how to effectively execute these goals.

It is crucial for businesses to focus on these essential managers and provide them with opportunities to succeed. No matter the organization's structure or size, it will benefit from employing well-trained middle managers.

Becoming a Successful Middle Manager

Good organizational skills can prove beneficial in any area of your life. Organization can increase a person's general productivity, project management, and can even affect their memory and retention skills. These skills are not acquired overnight - it will take a lot of practice and patience. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized.

Organizational Skills

Performance Management is not a company's way of employing “micro-managing” techniques that stunt the professional growth of its employees. Rather, it is a strategic approach to ensuring the efficiency and effectiveness of an organization. Whether at the organizational, departmental, or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactory manner.

Performance Management

For the effective implementation of project management, one must be up-to-date on the latest trends and practices related to it. This guide will define the ten knowledge areas of Project Management, PMBOK, 6th edition, as well as outline processes, specific steps, and examples associated with it.

Project Management

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Supervising Others

Talent Management is an investment. Every company wants to have the best and brightest employees, and with Talent Management, that can be achieved. The item that usually accounts for the highest cost for a company is its workforce. With a company's workforce being the highest cost to it, does it not make sense to invest in it? With Talent Management, you are developing a more skilled workforce and attracting a higher caliber of new employees.

We all know that training and retraining costs money, and Talent Management can reduce these costs. Recruiting the correct people and keeping a talented workforce is a priority in today's business environment. Having a talented group of employees has always been a key to success; it will translate into cost savings and higher productivity. Talent Management is the investment that will pay dividends over the course of its use.

Talent Management

Your organization's people are its greatest asset, and when they work together as a team, they accomplish even more. But teamwork doesn't just happen. Teams have to be created, developed, and continuously nurtured. A solid team-building strategy can create an environment of greater collaboration and collegiality, which is good not only for the bottom line, but for your people themselves. There are many different ways to build a team and to continue fostering a sense of teamwork. Developing a diverse team-building tool kit helps your people grow at every stage.

Team Building For Managers

Having the technical skills and knowledge to successfully execute your job duties is only one part of being the best you can be in the workplace. In addition to these “hard” skills, we also need “soft” skills. Soft skills are those skills that allow us to work effectively with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, more harmonious, and more productive workplace, as well as to your own overall job happiness and satisfaction.

Life Skills for Success at Work & Beyond

Welcome to the Time Management workshop. The practice of time management requires focus and conscious planning to help win back control of your busy day and conquer financial goals. Challenges are often presented in the workplace, which can affect our ability to make optimal use of our time. However, with the help of prioritization, goal-setting, and appropriate organization of the mind and space around us, we are able to overcome time management barriers.

This course will provide you with appropriate strategies to increase both personal and professional productivity, as well as learn to work smarter. Exceptional time management skills have a powerful effect on shaping an organized, successful business.

Time Management

Welcome to the Trust Building and Resilience Development workshop. Creating relationships that are built on trust and having the tools to be resilient is crucial in creating a workplace that is a safe and stable place for all to work.

This workshop will introduce you to your company's responsibility with regard to promoting honesty, as well as how to deal with the inevitable changes that come along with building a stronger business.

Trust Building and Resilience Development

Are you ready to grow within the field of Accommodation and Food Services? In this course bundle, you will learn about Supply Chain Mangement, DEI, Talent Management, Budgets and Financial Reports, Public Speaking, Coaching and Mentoring, Internet Marketing Fundamentals, and Teamwork Building.

Accommodation & Food Services Career & Professional Development Course Bundle

Are you ready to raise your management and leadership skills within the field of Accommodation and Food Services? In this course bundle, you will learn about Business Succession Planning, Contract Management, Crisis Management, Human Resources Management, Media and Public Relations, Motivating Your Sales Team, Leadership and Influence, Manager Management, Change Management, and Risk Assessment and Management.

Accommodation & Food Services Management & Leadership Course Bundle

Are you looking to gain essential workplace skills in the field of Accommodation and Food Services? In this course bundle, you will learn about Communication Strategies, Organizational Skills, Social Media in the Workplace, Creative Problem Solving, Interpersonal Skills, Personal Productivity, Sales Fundamentals, Time Management, Business Etiquette, and Customer Service.

Accommodation & Food Services Workplace Skills Development Course Bundle

Are you looking for career and professional development within the field of Business Support Services? In this course bundle, you will learn about Supply Chain Management, Negotiation Skills, Diversity Equity & Inclusion, Talent Management, Public Speaking, Coaching Salespeople, In-Person Sales, Internet Marketing, Fundamentals, Budgets & Financial Reports, Coaching & Mentoring, and Teamwork & Team Building.

Business Support Services Career & Professional Development Course Bundle

Are you looking to gain management and leadership skills in the field of Business Support Services? In this course bundle, you will learn about Meeting Management, Business Succession Planning, Contract Management, Crisis Management, Human Resources Management, Media & Public Relations, Motivating Your Sales Team, Leadership & Influence, Manager Management, Change Management, and Risk Assessment & Management.

Business Support Services Management & Leadership Course Bundle

Are you looking to develop your essential skills in the field of Business Support Services? In this course bundle, you will learn about Communication Strategies, Organizational Skills, Social Media in the Workplace, Creative Problem Solving, Entrepreneurship, Personal Productivity, Sales Fundamentals, Interpersonal skills, Business Etiquette, and Customer Service.

Business Support Services Workplace Skills Development Course Bundle

Are you looking to further your career in the field of Construction? In this course bundle, you will learn about Supply Chain Management, Diversity Equity & Inclusion, Talent Management, Budgets & Financial Reports, Coaching & Mentoring, and Teamwork & Team Building.

Construction Career & Professional Development Course Bundle

Are you looking to gain management and leadership skills in the field of Construction? In this course bundle, you will learn about Business Succession Planning, Contract Management, Crisis Management, Human Resources Management, Media & Public Relations, Leadership & Influence, Manager Management, Change Management, and Risk Assessment & Management.

Construction Management & Leadership Course Bundle

Are you looking to develop essential skills in the field of Construction? In this course bundle, you will learn about Communication Strategies, Organizational Skills, Time Management, Creative Problem Solving, Customer Service, and Personal Productivity.

Construction Workplace Skills Development Course Bundle

Are you looking to advance your career in the field of Government? In this course bundle, you will learn about Administrative Office Procedures, Archiving & Records Management, Diversity Equity & Inclusion, Talent Management, Public Speaking, Presentation Skills, Budgets & Financial Reports, Coaching & Mentoring, Middle Manager, and Teamwork & Team Building.

Government Career & Professional Development Course Bundle

Are you looking to gain management and leadership skills in the field of Government? In this course bundle, you will learn about Meeting Management, Contract Management, Crisis Management, Human Resources Management, Media & Public Relations, Leadership & Influence, Manager Management, Change Management, and Risk Assessment & Management.

Government Management & Leadership Course Bundle

Are you looking to gain essential workplace skills in the field of Government? In this course bundle, you will learn about Administrative Support, Organizational Skills, Communication Strategies, Creative Problem Solving, Interpersonal skills, Personal Productivity, Customer Service, and Time Management.

Government Workplace & Skills Development Course Bundle

Are you looking to develop your professional skills in the field of Healthcare and Social Assistance? In this course bundle, you will learn about Administrative Office Procedures, Archiving & Records Management, Diversity Equity & Inclusion, Talent Management, Public Speaking, Presentation Skills, Budgets & Financial Reports, Coaching & Mentoring, Middle Manager, and Teamwork & Team Building.

Healthcare & Social Assistance Career & Professional Development Course Bundle

Are you looking to gain management and leadership skills in the field of Healthcare and Social Assistance? In this course bundle, you will learn about Meeting Management, Contract Management, Crisis Management, Human Resources Management, Media & Public Relations, Leadership & Influence, Manager Management, Change Management, and Risk Assessment & Management.

Healthcare & Social Assistance Management & Leadership Course Bundle

Are you looking to develop your essential skills in the field of Healthcare and Social Assistance? In this course bundle, you will learn about Administrative Support, Organizational Skills, Communication Strategies, Creative Problem Solving, Interpersonal skills, Personal Productivity, Customer Service, and Time Management.

Healthcare & Social Assistance Workplace Skills Development Course Bundle

Are you looking to develop your professional skills? In this course bundle, you will learn about Diversity, Equity & Inclusion, Talent Management, Public Speaking, Presentation Skills, Budgets & Financial Reports, Coaching & Mentoring, Middle Manager, and Teamwork & Team Building.

Professional, Technical, & Scientific Services Career & Professional Development Course Bundle

Are you looking to gain management and leadership skills? In this course bundle, you will learn about Meeting Management, Business Succession Planning, Contract Management, Crisis Management, Human Resources Management, Media & Public Relations, Leadership & Influence, Manager Management, Change Management, and Risk Assessment & Management.

Professional, Technical, & Scientific Services Management and Leadership Course Bundle

Are you looking to gain essential skills in the field of Professional, Technical, and Scientific Services? In this course bundle, you will learn about Communication Strategies, Organizational Skills, Interpersonal skills, Creative Problem Solving, Time Management, Personal Productivity, and Customer Service.

Professional, Technical, & Scientific Services Workplace Skills Development Course Bundle

Are you looking to develop your professional skills in the field of Retail? In this course bundle, you will learn about Supply Chain Management, Diversity Equity & Inclusion, Talent Management, Coaching Salespeople, Public Speaking, In-Person Sales, Internet Marketing Fundamentals, Presentation Skills, Budgets & Financial Reports, Coaching & Mentoring, and Teamwork & Team Building.

Retail Career and Professional Development Course Bundle

Are you looking to gain management and leadership skills in the field of Retail? In this course bundle, you will learn about Business Succession Planning, Contract Management, Crisis Management, Human Resources Management, Media & Public Relations, Motivating Your Sales Team, Leadership & Influence, Manager Management, Change Management, and Risk Assessment & Management.

Retail Management & Leadership Course Bundle

Are you looking to gain essential skills in the field of Retail? In this course bundle, you will learn about Communication Strategies, Organizational Skills, Social Media in the Workplace, Creative Problem Solving, Interpersonal skills, Personal Productivity, Sales Fundamentals, Time Management, Business Etiquette, and Customer Service.

Retail Workplace Skills Development Course Bundle

Before leading anyone else, it is important to be able to lead oneself. Begin your leadership journey with this course bundle that will help you develop the following essential leadership skills: Accountability in the Workplace, Communication Strategies, Conflict Resolution, Critical Thinking, Emotional Intelligence, Goal Setting and Getting Things Done, Interpersonal Skills, Meeting Management, Organizational Skills, Self-Leadership, Ten Soft Skills You Need, and Time Management.

Individual Leadership Course Bundle

Advancing in the world of leadership means that you will need some core tools in your toolbelt. In this course bundle, you will learn about the following skills to help you on your way: Business Etiquette, Coaching and Mentoring, Creative Problem Solving, Crisis Management, Developing New Managers, Employee Onboarding, Employee Recognition, Managing Workplace Anxiety, Becoming a Successful Middle Manager, Supervising Others, Team Building for Mangers, and Virtual Team Building and Management.

Team Leadership Course Bundle

As you reach the levels of manager and above, you will find that there are skills and duties that perhaps you weren’t aware of. In this course bundle, you will learn about the following skill sets: Budgets and Financial Reports, Change Management, Delivering Constructive Criticism, Developing Corporate Behavior, High-Performance Teams Inside the Company, Leadership and Influence, Manager Management, Negotiation Skills, Performance Management, Project Management, Talent Management, and Trust Building and Resilience Development. 

Organizational Leadership Course Bundle

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well-run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.

With our Administrative Office Procedures workshop, you will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company’s vision and its everyday operations.


Administrative Office Procedures

Having effective administrative skills is essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal, is crucial if you want to achieve your goals in any endeavor you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.


Administrative Support

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct record-keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

Archiving and Records Management

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!

Basic Bookkeeping

Welcome to the Business Writing workshop. Writing is a key method of communication for most people, and it’s one that many people struggle with. This workshop will give participants a refresher on basic writing concepts such as spelling, grammar, and punctuation. It will also provide an overview of the most common business documents such as proposals, reports, and agendas. All of this will provide that extra edge in the workplace.

Business Writing

Collaborative business writing is a growing trend among industries because it is a concept that utilizes the talent and knowledge of several individuals to create one final piece of work. Since collaborative writing in the workplace can be done by several different employees, the final work can feature several different views, aspects and opinions that may not be seen if the job had been completed by one person. This concept is also helpful when companies have large projects to finish, since it can be broken down into several ‘parts’ for team members to complete individually.

Collaborative Business Writing

Executive and personal assistants have always played an important role in business. Their roles and responsibilities have evolved, but assistants are still vital to the profitability of any organization. Training to become an effective assistant will make you a valued employee who assists management on the road to success.

Executive and Personal Assistants

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and being open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media affects them and how they can implement ways to move forward with technology without letting it interfere with productivity.

Social Media in the Workplace

This course has been carefully designed to help you better understand supply chain management. Before we begin with the main points of the course, however, we first need to complete some activities to help focus and maximize our learning experience. In Module One, we’re going to cover topics such as basic housekeeping, parking lot, workshop objectives, and action plans and evaluation. So, let’s get started.

Supply Chain Management

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. The ability to be confident and assertive are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others.

When stressful or difficult situations arise, we have the ability to control our own responses and how we choose to move forward.
Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will provide participants with the tools to overcome fear, gain personal empowerment, and inspire confidence in others. By believing in our potential and the positive changes that we can make, we are able to grow personally and professionally.

Building Confidence and Assertiveness

Creativity allows individuals to view every aspect on earth, explore new paths, as well as find new discoveries that help to advance our consistently thriving world of business. Without creativity, we would only see what is visible to the eye. To evolve as a business, it is critical to look beyond what is visible and consider new ideas. When creativity is incorporated into daily workplace practices there is a strong increase in the opportunities for growth, engagement, and productivity. Creativity and innovation will turn ideas and dreams into reality.

This course will provide you with informative tools and practical strategies that will help shape a creative workplace. Creativity plays a big role in building a positive work environment, one in which employees will feel confident in expressing their ideas. Be mindful that there is creativity in all of us. When this creativity emerges, powerful opportunities and advancements will happen.

Creativity: Thinking Outside the Box

Creativity and innovation will improve your chances of success in business and in life. There are steps that can be taken to inspire you and to develop your creative mindset. By changing the way you think and by overcoming your fear of risk, you will improve you creativity. Implementing the guidelines in this module is the first step to forever changing your creative process.

Developing Creativity

The Internet has changed the way that people connect, communicate, and conduct business. The digital age has provided many benefits, but it does have a downside. Given the sheer volume of digital information that we send and receive each day, it is important to learn basic citizenship skills. These skills will help prevent missteps and keep your digital relationships running smoothly.

Digital Citizenship

So, you want to break into Entrepreneurship? Well, that’s great, but know that it is no easy feat. There are many steps you must take just to prepare yourself to embark on the journey, and once you have started your business, many more steps to maintain the business. This workshop is designed to give you the tools you need to start, run, and grow a business you can be proud of!

Entrepreneurship

Welcome to the Interpersonal Skills workshop. We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Interpersonal Skills

Women’s leadership has consistently proven to be a powerful force for positive change in the world, with female leaders sharing unique skills, strengths, and perspectives that are essential for creating a more equitable society. Despite the advancements of female leadership over the years, women continue to face numerous challenges in leadership positions, including gender stereotypes, bias, and underrepresentation. Understanding the importance of women’s leadership is not only a matter of justice and equality, but also a critical step towards creating a better, more inclusive world for everyone. Today, women are stepping up and making their voices heard, while breaking down barriers and shattering glass ceilings along the way.

Leadership Development for Women

The use of technology is on the rise, so it’s no wonder that different methods of learning have emerged over the years. Recently, mLearning has become a new method for employees to learn and grow at work. With easy access, portability and a variety of resources available, mLearning is the user favorite for fast and convenient training and education.

Learning Essentials for Mobile Devices

Although people often think of boardrooms, suits, and million-dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time. For example, have you ever:
Decided where to eat with a group of friends?
Decided on chore assignments with your family?
Asked your boss for a raise?

These are all situations that involve negotiating! This workshop will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

Negotiation Skills

In the information age, personal branding is necessary for the success of any company or individual. Failing to manage personal branding can lead to misinformation about you or your company becoming public. Taking control of your public image is no longer an option. Identifying and using the tools that affect personal branding correctly will ensure that the public sees the image you want them to see. A positive brand is necessary for success.

Building Your Personal Brand

For some people, working from home can seem like a dream opportunity. But they may not realize that this kind of position comes with a great amount of responsibility and challenges. Since these employees are not working in a centralized office, they may have the advantage of having flexible schedules and shorter or no commute, they can have disadvantages when it comes to receiving feedback and being able to communicate with teammates. Through this workshop you should be able to stay motivated in your ‘office’ while still feeling connected to the rest of the team.

Telework and Telecommuting

The cloud has become a vital component for business as technology becomes embedded in modern life. Every leader needs to understand the cloud and how it operates, as well as the potential dangers and pitfalls associated with cloud computing. Knowledgeable monitoring and maintenance can be the difference between the success and failure of this technology’s use.

The Cloud: External Computing Services for Business Success

The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises.

Whether it is preparing someone to take over as the sole proprietor of a small business or a position of leadership in a corporation, business succession planning is essential to the long-term survival of a company. This course will teach you the difference between succession planning and mere replacement planning and how to prepare people to take on the responsibilities of leadership so that the company thrives in the transition.

Business Succession Planning

It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic.  Contracts, however,  are the basis of most business relationships. If contracts are managed well, business relationships will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.

Contract Management

The world is diverse; it is made up of people who have different backgrounds, traditions, and beliefs. Diversity, equity, and inclusion (DEI) creates a culture where every individual is acknowledged and supported, regardless of their differing background. It helps us to recognize the value in diverse voices, as well as other individual differences, such as gender, race, religion, ethnicity, or sexual orientation. Ultimately, a diverse workplace will lead to better innovation and success. Through inclusive language and leadership, everyone is encouraged to evolve both personally and professionally.

Many organizations are working towards fostering a workplace culture that is committed to DEI practices and ensuring that every voice is heard. The Diversity, Equity, and Inclusion course will provide participants with the tools to recognize social biases, respond to microaggressions, as well as provide resources to create a safe and welcoming work environment. With strong team commitment and courage, we can create a sense of belonging for everyone.

Diversity, Equity, and Inclusion

Your employees are a vital part of the success of your business. Finding the best employees for each position requires strong recruitment strategies. Top talent will not always find you. You must seek out people to fill the positions that you have open. Recruiting the most qualified candidates will ensure that your employees keep your company running smoothly.

Employee Recruitment

Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.

Employee Termination Processes

The workplace can present challenges to management in terms of handling the different generations in the workplace. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of valuable perspectives and experiences.

While having various generations in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh the potential difficulty. Both the young and older worker offer ideas that can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

Bridging Generational Gaps

Health and wellness are important aspects in anyone’s life. Having employees who are happy and healthy is important in a company. Employees who are happy are more productive, and stay longer with the company. Offering a health and wellness program helps you as an employer, while helping your employees.

Health and Wellness at Work

Welcome to the Human Resource Management workshop. As companies modify priorities and operations, human resources functions can move from a dedicated HR role, to that of the manager. Whether the majority of those important functions stays within HR at your organization, or is your responsibility as a manager, it is important that managers understand how much of their role is really about their people, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.

Human Resource Management

Oh, you may say, “not in my office,” or “not our team,” but workplace harassment is an increasing issue in many organizations today. It can come in the form of a slap, a phrase, an email, or reassignment of duties. Harassment is not okay and it is illegal. Harassment needs to be reported so that the company can handle the issue properly and remediate any future problems.

Managing Workplace Harassment

Welcome to the Measuring Results with Training workshop. Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.

Measuring Results from Training

Millennials – those born between 1981 and 1997 – make up about 40% of the workforce in the United States. These workers bring a unique outlook to their jobs, and may also pose unique challenges. Taking time to customize the onboarding process for millennial employees helps promote employee retention and ensures that millennials are properly integrated into the workplace. Customizing the onboarding process for millennial employees benefits the employee and the workplace.

Millennial Onboarding

Sensitivity training is crucial in creating a workplace that is an inclusive and safe place for all to work. This workshop will introduce you to your company’s responsibility for promoting sensitivity in the workplace and will examine the benefits garnered company-wide from this training. You will also explore the steps that should be taken when non-compliance becomes an issue.

Sensitivity Training

Welcome to the Train-the-Trainer workshop. Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as part of your job, you’ll want to be prepared for the training that you do. This workshop offers various types of training tools to help create and deliver engaging, compelling workshops that will encourage trainees to come back for more.

Train the Trainer

Welcome to the Unconscious Bias workshop. Unconscious biases are the biases that everyone has that live in the dark recesses of the human brain. These biases are grown in each individual and can greatly influence the day-to-day decision that is made both at home and at work.

This workshop will introduce to you the ideas and techniques for defining different unconscious biases that are very common today. It will also show the effects of these biases on the work culture and the business practices of a company. And finally, the workshop will cover the steps to introducing a successful unconscious bias training in the workplace.

Unconscious Bias

The importance of safety cannot be overstated. Every organization is responsible for the safety of its employees while they are working. In 2015, OSHA estimated safety issues cost companies $1 billion a week. Understanding universal safety practices and how to implement them will help keep everyone protected while ensuring the company’s financial security.

Universal Safety Practices

Welcome to the Workplace Harassment workshop. Workplace harassment can be based on a variety of factors that differ from one person to another, such as race, sex, and disability.
This course will give you the tools necessary to recognize harassment in the workplace as well as understand your rights and responsibilities under the law. It will also touch on safety in the workplace, which is, in and of itself, important in any organization.

Three main actions that constitute harassment:
1. When someone is doing something to you to make you uneasy.
2. When someone is saying something to you to make you feel uneasy.
3. When someone knowingly puts your life at risk in some way.

Workplace Harassment

Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.

Workplace Violence

Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, our focus will be on the cognitive domain. This is the domain of knowledge and intellect, and it is the main focus of most educators. It is important to remember that the cognitive domain complies with the other domains of Bloom’s Taxonomy.

With our Adult Learning: Mental Skills workshop, your participants will discover the specifics of how the cognitive domain increases intellectual capability.

Adult Learning -Mental Skills

Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this course, we will focus on the psychomotor domain; the domain of action and physicality. It is important to remember that psychomotor complies with the other domains when implementing it.

Adult Learning -Physical Skills

Simply put, anger management is the process of controlling anger before this anger controls you. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

This course will help teach participants healthy ways to express their anger, identify anger triggers, as well as techniques to de-escalate an angry individual. It is not always possible to eliminate the things that enrage you. What is possible, however, is learning how to gain control and manage your anger effectively.

Anger Management

Welcome to the Attention Management workshop. A distracted workforce is less than effective. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Attention management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals.

Attention Management

While many who enter into management and leadership roles want to be genuinely liked by the workers they supervise, seeking popularity for its own sake can be a dead-end path. Many have tried to lead while seeking popularity only to find that. Indeed, they are loved but not respected. Becoming a more likable boss, however, does not mean you have to sacrifice respect. Being a likable boss and respected boss does mean you have to learn to be more effective. This course helps you take the first steps of what will be a continuous journey towards becoming a more effective boss, the side effects of which are both likeability and respect.

Effective Leadership Qualities

Everyone has dreams and goals. Achieving personal and professional goals, however, requires planning and action. Learning how to manage time and set realistic goals will increase your chance of success in every area of your life. Following the advice in this course will help increase your productivity and help you achieve your dreams.

Goal Setting and Getting Things Done

Life constantly demands our attention, but when we become fixated on the past or worried about the future, we often miss vital information in our present situations. Cultivating a state where you are consistently aware of your present moment is not impossible, but it takes practice. Nevertheless, by learning to abide in the present, you acquire a sense of perspective that can allow you to learn from the past without it overwhelming you with resentment and regret, and plan for the future without it overwhelming you with anxiety or dejection. Implementing the guidelines in this course is the first step to changing your mental and emotional outlook to one that operates in the present moment.

Improving Mindfulness

A vital way of becoming more effective in both business and life is by becoming more self-aware. If you can become aware of yourself – your strengths and your weaknesses, you will have a better idea of the effects you can impose and how to change them or whether you should. Implementing the guidelines in this course is the first step in a continual process of deepening your awareness of yourself and the effects you have on people and situations. Becoming more effective can only boost your rewards in both your professional and personal life.

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