Description
Because projects bring so many people together to work collaboratively, it's inevitable—conflict will happen at some point. But a properly structured conflict resolution process will not only address problems in a timely manner, it may actually spark creativity and innovation as a team finds a new pathway to complete its work.
This self-paced, fully online course will help project leaders recognize potential workplace conflicts early and intervene at the appropriate point so they can minimize disruptions. It introduces a robust infrastructure that can prevent stalemates and resentment from interfering with the team's cohesion and solidarity. And it helps guide team members through forms of self-management so they can begin to correctly organize and settle disputes on their own.
credits
- PMI PDUs: 3
- Leadership PDUs: 1.75
- Strategic & Business Management PDUs: 0.75
- Technical PM PDUs: 0.5
- IACET CEUs: 0.3
- HRCI Credits: 3
- SHRM PDCs: 3
features
- Mobile-friendly
- Audio-enabled
- Badge and credit-awarding
- Real-world case studies
- Fully accessible
- Games & Flashcards
- Expert-supported
- Video content
learning Outcomes
- Identify the different types of conflict in the workplace
- Describe some of the major causes of workplace conflict
- Discuss the Thomas-Kilmann conflict mode instrument
- Consider your personal conflict style and compare it to other styles
- Identify various conflict behaviors in the workplace
- Describe best practices for project leaders dealing with conflict among team members
- Explore conflict resolution strategies
- Discuss best practices for handling difficult employees
- Describe what constitutes dangerous conflict and consider methods for handling risky situations