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PM Skills®: Conflict Management

Self-Paced3 Course Hours | 12 Weeks
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Project Management
PM Skills®: Conflict Management


Because projects bring so many people together to work collaboratively, it's inevitable—conflict will happen at some point. But a properly structured conflict resolution process will not only address problems in a timely manner, it may actually spark creativity and innovation as a team finds a new pathway to complete its work.

This self-paced, fully online course will help project leaders recognize potential workplace conflicts early and intervene at the appropriate point so they can minimize disruptions. It introduces a robust infrastructure that can prevent stalemates and resentment from interfering with the team's cohesion and solidarity. And it helps guide team members through forms of self-management so they can begin to correctly organize and settle disputes on their own.


  • PMI PDUs: 3
  • Leadership PDUs: 1.75
  • Strategic & Business Management PDUs: 0.75
  • Technical PM PDUs: 0.5
  • IACET CEUs: 0.3
  • HRCI Credits: 3
    • Specified - Strategic Business: 3
  • SHRM PDCs: 3


  • Mobile-friendly
  • Audio-enabled
  • Badge and credit-awarding
  • Real-world case studies
  • Fully accessible
  • Games & Flashcards
  • Expert-supported
  • Video content

learning Outcomes

  • Identify the different types of conflict in the workplace
  • Describe some of the major causes of workplace conflict
  • Discuss the Thomas-Kilmann conflict mode instrument
  • Consider your personal conflict style and compare it to other styles
  • Identify various conflict behaviors in the workplace
  • Describe best practices for project leaders dealing with conflict among team members
  • Explore conflict resolution strategies
  • Discuss best practices for handling difficult employees
  • Describe what constitutes dangerous conflict and consider methods for handling risky situations

related courses

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