Home Link
Quest Grant

For Businesses

Business Services

Helping the Businesses in our Community.

Regional Services

Everything you need to know to grow in Yavapai County.

Grant Assistance

From grant research to writing services.

Data and Analytics

Research for sustainable business growth.

About Yavapai County

Everything you need to know about commerce Yavapai County.

For Employees & Job Seekers

Career Resources

Personalized training, career counseling, scholarships, and more!

Training Courses

Learn new skills and get ready for your next career move.

Job Fairs and Events

Connect with employers through local job fairs and career events.

Hot Jobs

Top Jobs, Occupations, and Skills in Yavapai County

Job Postings Data Trends

Explore the latest data on job opportunities available from local employers


Loading upcoming events...

Training Courses

Training Course Options

See and compare the different course trainings available through the REDC.

Subject Matter Expert

Train employees and businesses in leadership, professional development, communication, and more

Back to all courses

PM Primer: Conflict Resolution

Self-Paced2 Course Hours | 12 Weeks
View Course
Project Management
PM Primer: Conflict Resolution


This online course focuses on how project managers can resolve conflicts in a project setting. Any time you convene a group of people to work together as closely as project teams do, conflicts are bound to happen. Project team members will likely have different views, personalities, and work styles that may clash as project objectives and goals are pursued.


  • PMI PDUs: 2
    • Strategic & Business Management PDUs: 1.25
      • Technical PM PDUs: 0.75
        • HRCI Credits: 2
          • SHRM PDCs: 2


            • Mobile-friendly
            • Audio-enabled
            • Badge and credit-awarding
            • Real-world case studies
            • Fully accessible
            • Games & Flashcards
            • Expert-supported
            • Video content

            learning Outcomes

            • Identify the stages of conflict
            • Recognize the structural differences that can cause conflict
            • Distinguish between different conflict types and apply strategies to resolve them
            • Describe how concern for oneself and concern for others interact to create different styles for dealing with conflict
            • Compare different negotiation styles and describe when each should be used
            • Demonstrate how power and BATNA can be used as tools during negotiations

            related courses

            • Project Management
              Effectively Managing Project Stakeholders

              Effectively Managing Project Stakeholders

              Self-Paced3 Course Hours | 12 Weeks
            • Project Management
              Emotional Intelligence for Project Managers

              Emotional Intelligence for Project Managers

              Self-Paced3 Course Hours | 12 Weeks
            • Project Management
              Ethics for Project Managers

              Ethics for Project Managers

              Self-Paced3 Course Hours | 12 Weeks
            Home LinkThe REDC is a Division of Yavapai College.Go to yc.edu

            Sign up for the REDC Newsletter

            Stay in touch with the REDC and learn how we are impacting our community!
            Contact Us