Operations
Description
This course explores the fundamental concepts and theories practitioners will need to successfully guide operations in manufacturing and service organizations. Modules in this self-paced course introduce key foundational material, describe the interplay of supply chains and demand management, and explain the role that processes and process management play in robust operations. Specific tools, techniques, and methodologies (including Lean, total quality management, and Six Sigma) are presented to show their applicability to operational strategies.
credits
- PMI PDUs: 10
- Leadership PDUs: 4.5
- Strategic & Business Management PDUs: 1
- Technical PM PDUs: 4.5
- IACET CEUs: 1
- HRCI Credits: 10
- SHRM PDCs: 10
features
- Mobile-friendly
- Badge and credit-awarding
- Fully accessible
- Games & Flashcards
- Expert-supported
- Video content
learning Outcomes
- Understand why the customer is the focus of operations
- Create an operations strategy
- Differentiate between vertical and horizontal integration
- Compare new product development methods
- Build a work breakdown structure
- Understand supply chain and demand chain concepts
- Analyze dependent and independent demand
- Compare various forecasting methods
- Describe the relationship between the master production schedule and the production plan
- Discuss the impact of sales and operations planning on operations and the supply chain