Home Link
Quest Grant

For Businesses

Business Services

Helping the Businesses in our Community.

Regional Services

Everything you need to know to grow in Yavapai County.

Grant Assistance

From grant research to writing services.

Data and Analytics

Research for sustainable business growth.

About Yavapai County

Everything you need to know about commerce Yavapai County.

For Employees & Job Seekers

Career Resources

Personalized training, career counseling, scholarships, and more!

Training Courses

Learn new skills and get ready for your next career move.

Job Fairs and Events

Connect with employers through local job fairs and career events.

Hot Jobs

Top Jobs, Occupations, and Skills in Yavapai County

Job Postings Data Trends

Explore the latest data on job opportunities available from local employers

Events

Loading upcoming events...

Training Courses

Training Course Options

See and compare the different course trainings available through the REDC.

Subject Matter Expert

Train employees and businesses in leadership, professional development, communication, and more

Back to all courses

How Can I Help You? Customer Service Best Practices

$49
Self-Paced1 Course Hours | 12 Weeks
View Course
Management
How Can I Help You? Customer Service Best Practices

Description

This course explores best practices in providing customer service. This course can serve as an introduction if this is your first customer service job. But even if you are a seasoned professional, the scenarios and activities will give you a chance to ask yourself how you might better handle balancing the needs of your customers with the needs of your organization.

credits

  • IACET CEUs: 0.1

    features

    • Mobile-friendly
    • Audio-enabled
    • Badge and credit-awarding
    • Real-world case studies
    • Fully accessible
    • Games & Flashcards
    • Expert-supported
    • Video content

    learning Outcomes

    • Identify customers as one of four different types: agreeable, directive, analytical, or expressive
    • Adapt your customer service interaction to the customer's type
    • Understand that customer service language should be both polite and efficient
    • Explain how providing customer service over the phone or online differs from providing customer service in person
    • Identify poor examples of customer service and explain how the agent could improve his or her interactions
    • Understand how body language can affect customers' perception of the service they are receiving
    • Use the "No...but" technique to emphasize what the agent can do rather than what he or she can't
    • Understand the reasons that customers might be difficult and handle difficult customers professionally
    • Explain why providing customer service requires great communication with co-workers and supervisor

    related courses

    • Management
      Emotional Intelligence for Managers

      Emotional Intelligence for Managers

      Self-Paced3 Course Hours | 12 Weeks
      $79
    • Management
      Frontline Manager™: Better Communication

      Frontline Manager™: Better Communication

      Self-Paced2 Course Hours | 12 Weeks
      $49
    • Management
      Frontline Manager™: Introduction to Supervision

      Frontline Manager™: Introduction to Supervision

      Self-Paced6 Course Hours | 12 Weeks
      $149
    Home LinkThe REDC is a Division of Yavapai College.Go to yc.edu

    Sign up for the REDC Newsletter

    Stay in touch with the REDC and learn how we are impacting our community!
    Contact Us