Home Link
Quest Grant

For Businesses

Business Services

Helping the Businesses in our Community.

Regional Services

Everything you need to know to grow in Yavapai County.

Grant Assistance

From grant research to writing services.

Data and Analytics

Research for sustainable business growth.

About Yavapai County

Everything you need to know about commerce Yavapai County.

For Employees & Job Seekers

Career Services

Personalized training, career counseling, scholarships, and more!

Training Courses

Learn new skills and get ready for your next career move.

Job Fairs and Events

Connect with employers through local job fairs and career events.

Hot Jobs

Top Jobs, Occupations, and Skills in Yavapai County

Job Postings Data Trends

Explore the latest data on job opportunities available from local employers

Events

Loading upcoming events...

Training Courses

Training Course Options

See and compare the different course trainings available through the REDC.

Free Patent & Trademark Training Events

We've teamed up with the U.S. Patent and Trademark Office (USPTO) to bring you FREE expert training sessions!

Subject Matter Expert

Train employees and businesses in leadership, professional development, communication, and more

Back to all courses

Conflict Management (ACE CREDIT®)

$599
Self-Paced | Certificate32.5 Course Hours | 104 Weeks
View Course
Management
Conflict Management (ACE CREDIT®)

Description

This online course covers the key issues and best practices for managers dealing with contentious situations in the workplace. Throughout seven segments, learners will explore strategies that managers can use to help deal with conflict. The self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies and scenarios highlighting key issues, and self-assessments that engage students and provide opportunities to practice conflict negotiation and management skills.

Topics covered in the course:

  • Introduction to Managing Change and Resolving Conflict
  • Communicating Collaboratively
  • Emotional Intelligence for Managers
  • Handling Difficult Employee Behavior
  • Handling Workplace Conflict
  • Leading and Managing Change
  • Negotiations: Resolving Disputes

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 3 credits, lower division, in conflict management.

Successful completion for the ACE CREDIT® designation is based on student performance on a final cumulative exam. The final exam is composed of 50 multiple-choice questions. Students will have 1.5 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 2 additional times (3 total attempts). Students must wait 24 hours between exam retakes. A passing score of 70% of above is required to request college credit for this certificate.

credits

  • PMI PDUs: 25
    • Leadership PDUs: 16.75
      • Strategic & Business Management PDUs: 2
        • Technical PM PDUs: 6.25
          • IACET CEUs: 3
            • HRCI Credits: 32
              • Specified - Strategic Business: 4
              • General: 28
            • HRCI Credits: 32
              • SHRM PDCs: 31
                • ACE Credits: 3

                  features

                  • Mobile-friendly
                  • Audio-enabled
                  • Badge and credit-awarding
                  • Fully accessible
                  • Real-world case studies
                  • Expert-supported
                  • Games & Flashcards
                  • Video content

                  related courses

                    Home LinkThe REDC is a Division of Yavapai College.Go to yc.edu

                    Sign up for the REDC Newsletter

                    Stay in touch with the REDC and learn how we are impacting our community!
                    Contact Us