Home Link
Quest Grant

For Businesses

Business Services

Helping the Businesses in our Community.

Regional Services

Everything you need to know to grow in Yavapai County.

Grant Assistance

From grant research to writing services.

Data and Analytics

Research for sustainable business growth.

About Yavapai County

Everything you need to know about commerce Yavapai County.

For Employees & Job Seekers

Career Resources

Personalized training, career counseling, scholarships, and more!

Training Courses

Learn new skills and get ready for your next career move.

Job Fairs and Events

Connect with employers through local job fairs and career events.

Hot Jobs

Top Jobs, Occupations, and Skills in Yavapai County

Job Postings Data Trends

Explore the latest data on job opportunities available from local employers


Loading upcoming events...

Training Courses

Training Course Options

See and compare the different course trainings available through the REDC.

Subject Matter Expert

Train employees and businesses in leadership, professional development, communication, and more

Back to all courses

A Manager's Guide to Superior Customer Service

Self-Paced3 Course Hours | 12 Weeks
View Course
A Manager's Guide to Superior Customer Service


This course explores the art and science of developing a superior customer experience. Customers are vital to any organization and superior customer service can pay large financial dividends. Learners will explore the concepts of the comprehensive customer experience, as well as the benefits to the company. The course will then discuss key performance indicators, the voice of the customer, and net promoter score. The goal of this course is to help managers build an appreciation and understanding of the importance of customer loyalty and the role customer service can play.


  • IACET CEUs: 0.3

    learning Outcomes

    • Explain the concept of the comprehensive customer experience
    • Discuss the case for offering superior customer service
    • Describe the customer service philosophies of leading companies including Apple, Nordstrom, L.L. Bean, and others
    • Discuss the concept of performance measurements and Key Performance Indicators (KPIs)
    • Describe the use of the Net Promoter Score (NPS)
    • Discuss the Voice of the Customer (VoC) process
    • Outline ways to build customer loyalty
    • Explain how to calculate lifetime Customer Lifetime Value (CLV)
    • Discuss the issues involved in managing customer service
    • Describe how to establish customer service expectations
    • Discuss the approach to providing customer service on different platforms (in-person, over the phone, online)
    • Explain approaches for handling difficult customers

    related courses

    • Management
      Emotional Intelligence for Managers

      Emotional Intelligence for Managers

      Self-Paced3 Course Hours | 12 Weeks
    • Management
      Frontline Manager™: Better Communication

      Frontline Manager™: Better Communication

      Self-Paced2 Course Hours | 12 Weeks
    • Management
      Frontline Manager™: Introduction to Supervision

      Frontline Manager™: Introduction to Supervision

      Self-Paced6 Course Hours | 12 Weeks
    Home LinkThe REDC is a Division of Yavapai College.Go to yc.edu

    Sign up for the REDC Newsletter

    Stay in touch with the REDC and learn how we are impacting our community!
    Contact Us