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Customer Support
Workplace Essentials
Description
Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone on a phone. But these days, customer support can be carried out in a variety of methods, including text messages and webchats. Your customers are always changing, and so is the technology they use, so make sure you’re keeping up with both.
learning Outcomes
- Define customer support
- Know the different venues for customer support
- Recognize challenges of customer support
- Learn different applications
- Know proper forms of documentation
- Learn to be proactive in customer support