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Customer Support

$60
Self-Paced | Certificate2 Course Hours | 4 Weeks
Young customer support woman

Description

Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone on a phone. But these days, customer support can be carried out in a variety of methods, including text messages and webchats. Your customers are always changing, and so is the technology they use, so make sure you’re keeping up with both.

learning Outcomes

  • Define customer support
  • Know the different venues for customer support
  • Recognize challenges of customer support
  • Learn different applications
  • Know proper forms of documentation
  • Learn to be proactive in customer support

related courses

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Home LinkThe REDC is a Division of Yavapai College.Go to yc.edu

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