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Customer Service

$60
Self-Paced | Certificate2 Course Hours | 4 Weeks
Young female customer service representative

Description

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company owner serving your staff and your customers.

This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.

learning Outcomes

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

related courses

  • Administrative Skills
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    REDC Course

    Accountability in the Workplace

    Self-Paced | Certificate2 Course Hours | 4 Weeks
    $60
  • Supervisors and Managers
    A person meticulously counts a stack of coins on a wooden table, carefully organizing and tallying their monetary value.
    REDC Course

    Budgets and Financial Reports

    Self-Paced | Certificate2 Course Hours | 4 Weeks
    $60
  • Supervisors and Managers
    A man delivering a formal presentation in front of a whiteboard, illustrating key points to an attentive audience.
    REDC Course

    Coaching and Mentoring

    Self-Paced | Certificate2 Course Hours | 4 Weeks
    $60
Home LinkThe REDC is a Division of Yavapai College.Go to yc.edu

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