This training will increase your ability to:

• Establish a company culture that encourages employees to create an outstanding customer experience.
• Identify ways to show customers you care and to make every customer interaction memorable.
• Explore techniques for de-escalating issues and developing loyal customers through effective problem resolution.
• Discover how to ensure self-service systems offer the same outstanding experience as live customer interactions.

This training is appropriate for high-level employees who have direct contact with customers and some influence in the hiring process as well as the ability to modify established systems of operation.