This training will increase your ability to:

• Recognize the situations in which it is most necessary for managers to communicate with their employees.
• Understand the role of active listening in effective communication.
• Identify ways to clearly convey your message.
• Effectively communicate performance expectations and performance goals.
• Coach employees and provide useful feedback.
• Facilitate the learning processes for employees as they take on new tasks and responsibilities.
• Implement strategies for communicating in times of change and uncertainty.

This training is appropriate for managers, supervisors, and team leaders—anyone who oversees the work of others.