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HR Skills™: Problem-Solving

Self-Paced2 Course Hours | 12 Weeks
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HR Management
HR Skills™: Problem-Solving


In this course, you will learn a number of techniques and models for problem solving. You will also learn about the types of problems HR professionals encounter. Lastly, you will apply problem-solving strategies to a number of real-world HR issues. Through practice, you will hone your problem-solving skill set and become a more effective HR professional.


  • IACET CEUs: 0.2
  • HRCI Credits: 2
    • General: 2
  • SHRM PDCs: 2


  • Mobile-friendly
  • Audio-enabled
  • Badge and credit-awarding
  • Fully accessible
  • Games & Flashcards
  • Expert-supported
  • Video content

learning Outcomes

  • Demonstrate critical thinking when solving problems
  • Clearly define issues before jumping into "solutions mode"
  • Thoroughly investigate issues by gathering and analyzing information in appropriate ways
  • Effectively brainstorm solutions to problems
  • Thoughtfully evaluate solutions and pick the best one
  • Monitor your chosen solution and validate its success
  • Apply the five steps of problem solving to real-world HR issues
  • Utilize problem-solving techniques like the Socratic method, Occam's razor, and root-cause analysis

related courses

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