Home Link

For Businesses

Grant Writing Tips

The value of partnerships in a grant-funded project cannot be overstated.

Read Article
Read Article
Business Services

Helping the Businesses in our Community.

Regional Services

Everything you need to know to grow in Yavapai County.

Grant Assistance

From grant research to writing services.

Data and Analytics

Research for sustainable business growth.

About Yavapai County

Everything you need to know about commerce Yavapai County.

For Professionals

Quest Grant

Learn for free and earn certificates with QUEST!

Learn More
Learn More
Career Resources

Personalized training, career counseling, scholarships, and more!

Online Courses

Learn new skills and get ready for your next career move.

Job Fairs and Events

Connect with employers through local job fairs and career events.

Hot Jobs

Top Jobs, Occupations, and Skills in Yavapai County

Events

Job fairs and workforce development events for employers, employees and students alike.

Learn More
Learn More

Loading upcoming events...

Education

Grant Writing Tips

The value of partnerships in a grant-funded project cannot be overstated.

Read Article
Read Article
Quest Grant

Learn for free and earn certificates with QUEST!

Online Courses

Learn new skills and get ready for your next career move.

Become a Subject Matter Expert

Train employees and businesses in leadership, professional development, communication, and more

Back to all courses

HR Skills™: Handling Difficult Conversations

$49
Self-Paced2 Course Hours | 12 Weeks
View Course
HR Management
HR Skills™: Handling Difficult Conversations

Description

HR professionals perform a wide variety of tasks within an organization. However, regardless of their role or function area, all HR managers at some point have to engage in difficult conversations. While these conversations are not easy to have, there are ways to make them less difficult.

In this course, we will define difficult conversations as those involving sensitive or contentious matters that often trigger strong emotions that can prove challenging to handle for the participants. We'll discuss how preparing for these conversations, focusing on employee behavior, engaging in active listening, and encouraging back-and-forth discussion can make them more productive. Armed with the right tools and techniques, you can handle difficult conversations and steer them to a successful conclusion.

credits

  • IACET CEUs: 0.2
  • HRCI Credits: 2
  • SHRM PDCs: 2

features

  • Mobile-friendly
  • Audio-enabled
  • Badge and credit-awarding
  • Fully accessible
  • Games & Flashcards
  • Expert-supported
  • Video content
  • Real-world case studies

learning Outcomes

  • Identify the different types of conflict in the workplace
  • Prepare and plan for a difficult conversation
  • Recognize and manage your emotions
  • Communicate effectively during a difficult conversation
  • Apply active listening skills
  • Conclude the conversation effectively and formulate an action plan

related courses

Home LinkThe REDC is a Division of Yavapai College.Go to yc.edu

Sign up for the REDC Newsletter

Stay in touch with the REDC and learn how we are impacting our community!
Contact Us