Improving organizational performance is a critical skill set for any leader. In this course, you will learn how to develop benchmarks, monitor performance and apply benchmark results to improve organizational efficiency and productivity.

1. Using benchmarking to measure productivity
2. Benchmarking is the process of improving performance
   1. Standard operating procedures
   2. Benchmarking is a continuous improvement effort
3. Benchmarking program
   1. Establish effective benchmarks to improve performance
   2. Collecting data to develop a program
   3. Analyzing the data to establish the benchmarking methodology
4. Leaders' role in monitoring the benchmarking implementation process
   1. Successful benchmarking
   2. Willingness to continually change
   3. Effective benchmarking
5. Measuring benchmarks
   1. Internal benchmarking assessment
   2. Effective benchmarking

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.