This first lesson will mark a turning point in your life. You will begin by measuring your assertiveness quotient, you will learn about the many surprising consequences of not being assertive, and you will learn to recognize the different behaviors of passive, aggressive, and assertive people.

Before you can begin to act assertively, you need to be able to identify your self-canceling thoughts and change your inner script. In this lesson, you will learn why you have negative thoughts about yourself and what those could be. You will learn several techniques for replacing them with a positive inner script, including visualization, affirmations, storytelling, writing a journal, and creating a collage.

One of the ways non-assertive people lose power is through the use of certain types of language to either gain approval or avoid opposition, criticism or disagreement. In this lesson, you will learn how to recognize when you're doing this, and you will discover some simple and painless adjustments to the way you say things that can help you avoid this problem.

Now that you have learned what takes your verbal power away, it's time to learn how to be verbally assertive. In this lesson, you will learn how to make the four types of "I" statements to tell others about yourself, respond to others' requests, ask for cooperation and support, and confront another person. You will also learn about techniques you can use to deal assertively with people who are angry with you or criticizing you.

Just as an actor perfects the nonverbal aspects of a role, you need to pay attention to the nonverbal nuances in your new assertiveness role. What you will learn in this lesson is how to use eye contact, facial expressions, voice, body posture, gait and clothes to create an assertive image.

In order for you to be most effective, you need to be able to adjust your assertive message to the personality of the person with whom you're communicating and to deal with resistance. In this lesson, you will study four behavior types and five sensory types to help you understand which assertive approach works best. You will also find out how to identify resistance in others by observing verbal and nonverbal clues and various methods you can use to handle the resistance you may encounter.

Most people find it extremely challenging to be assertive with close family members. In this lesson, you will learn about a variety of statements family members use to manipulate you, and you will discover the most effective ways to respond to each of them. You will learn how to act assertively with your parents, siblings, and children to build more positive relationships.

In this lesson, you will discover the four different emotional types of people and how they come together as mates. You will explore the relationships these types have with each other, what problems tend to arise, and how the partners can treat each other differently in order to resolve any problems they may have. You will also learn guidelines for working out issues with your partner in an assertive but loving manner.

Do you find it difficult to say no to a friend who asks a favor that you don't really want to do? Do you have difficulty having conversations in social situations? If so, you will really learn a lot from this lesson, including how to use the assertiveness techniques to deal with your friends. Next, you will learn techniques you can use to open up to other people and carry on interesting conversations.

You may approach the thought of being assertive at work with trepidation. However, when supervisors and employees treat each other with respect and act assertively with each other, both happiness on the job and productivity increase. In this lesson, you will learn how to be assertive during job interviews as well as with your boss and subordinates, what to look for to see if your workplace encourages or discourages assertiveness, and how to advance assertiveness where you work.

Often, you encounter situations in which you deal with people as a consumer. In this lesson, you will learn how to be assertive with waiters, salespeople, government clerks, doctors, hospital employees, lawyers, and IRS agents. This lesson also discusses how to be assertive in everyday situations, such as when a restaurant or movie theater is unbearably cold.

So far in this course, you have gained a wealth of knowledge about how to be assertive. These skills and techniques can be used with family and friends, as a consumer, in the workplace, and in everyday situations. In this closing lesson, you will learn some situations in which it's better to not be assertive, how to give and receive compliments, and how to be assertive in all parts of your life.