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Customer Service Training

This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers. You will also learn how developing and implementing a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.

Self-Paced15 Course Hours | 13 Weeks
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Customer Service Training



  1. Customer Service Basics

  2. Defining Customer Service

  3. Internal and External Customers

  4. Interacting with Customers

  5. Understanding What the Customer Wants

  6. Developing Responsible Customer Service Skills

  7. Developing a Positive Attitude

  8. Going a Step Beyond What is Expected

  9. Dealing with Complaints and Problems

  10. Developing Verbal and Nonverbal Communication

  11. The Basics of Communication

  12. Customer Communication

  13. Customer Service Best Practices

  14. Creating Customer Service Standards from Best Practices

  15. Implementing Service Standards

  16. Monitoring Service Standards

  17. Maintaining Service Standards

  18. Attracting Loyal Customers

  19. Create Memorable Service

  20. Develop Loyal Customers

  21. How Loyal Employees Impact Customers



There are not prerequisites to take this course.


Hardware Requirements:

  • This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

  • PC: Windows 10 or later.
  • Mac: macOS 11.0 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

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